WITH YOU — Privacy Policy

This Privacy Policy explains how WITH YOU (“we”, “our”, “the App”) collects, uses, stores, and protects your information when you use our Android or iOS application. The policy complies with Google Play, Apple App Store, GDPR, CCPA, and global privacy regulations.

By using the App, you agree to the data practices outlined below.

1. Information We Collect

We collect information necessary to create your account, store your memories, schedule deliveries, manage recipients and emergency contacts, detect inactivity, and securely release messages according to your preferences.

1.1 Personal Information You Provide

• Full name
• Email address
• Phone number & country code
• Date of birth
• Password (encrypted)
• Profile picture
• Language preference

Recipients

• Full name
• Email address
• Phone number
• Country code
• Address (optional)
• Social media link (optional)
• Relationship (e.g., Wife, Brother, Friend)

Emergency Contacts

• Name
• Email address
• Phone number
• Relationship
• Optional social media link
• Uploaded verification documents (e.g., death certificate PDF)

1.2 Content You Upload

Encrypted message and media content including:

• Written text messages
• Photos and images (PNG, JPG, WebP, GIF)
• Videos (MP4, MOV, etc.)
• Voice notes (MP3, WAV, M4A)
• Video thumbnails
• Titles & descriptions
• Delivery dates, times, and recurrence settings
• Occasion selections
• Drafts
• “After I Am Gone” inactivity configuration

All content is stored securely and delivered only when release conditions are met.

1.3 Inactivity & Posthumous Verification Data

If you enable After I Am Gone, we collect:

• Selected inactivity duration (30, 90, 180, or 365 days)
• Last active timestamp
• Automatic inactivity detection logs
• Notifications sent to emergency contacts
• Verification documents uploaded by contacts
• Peer verification decisions
• Admin approval
• Vault release timestamps

Used exclusively to confirm your status and release your stored memories correctly and safely.

1.4 Technical & Device Information

Collected automatically:

• Device model
• Operating system version
• IP address
• Country and language settings
• App version
• Crash logs
• Push notification tokens
• Performance and interaction data (non-identifiable)

We do not collect precise GPS location.

1.5 Local Storage & Cookies

We use:

• SharedPreferences (Android)
• UserDefaults (iOS)

To store:

• Language settings
• Login session tokens
• App preferences
• First-time user state

Sensitive data is never stored locally unencrypted.

2. How We Use Your Information

We use your data to:

2.1 Provide the App's Core Features

• Account creation and authentication
• Email/SMS OTP verification
• Creating, editing, and storing messages
• Uploading photos, videos, voice notes
• Managing recipients and emergency contacts
• Scheduling deliveries
• Multi-language support

2.2 Deliver Messages

• On selected date and time
• Annually (repeat every year)
• After confirmed passing (posthumous release)
• Via secure deep links

2.3 Inactivity Detection & Verification

• Monitor inactivity duration
• Notify emergency contacts
• Process verification documents
• Perform admin review
• Release vault only after verification

2.4 App Improvement

• Debug and crash analysis
• UI/UX improvements
• Feature enhancements
• Localisation adjustments

2.5 Security

• Token-based authentication
• Encrypted media upload and storage
• Admin access control
• Secure deep-link mechanisms

We do not sell your data. We do not use your data for advertising.

3. How We Share Your Information

We only share your information under the following circumstances:

3.1 With Recipients

Shared only when release conditions are met.

Recipients receive:

• Your stored message
• Media attachments
• Delivery details

Access is provided via secure deep links with expiring tokens.

3.2 With Emergency Contacts

Only when your inactivity threshold is reached.

Shared:

• Your name
• Verification instructions
• Verification documents (only accessible to authorised evaluators)

3.3 With Service Providers

We use third-party services for:

• Cloud storage
• Media processing
• OTP email/SMS delivery
• Analytics (non-personal)
• Crash reporting

All providers must follow strict data protection agreements.

4. Data Retention

We retain data only as long as necessary:

• Active accounts: data stored securely
• Inactivity flow: until verification is complete
• Posthumous messages: until all deliveries are completed
• Deleted accounts: all personal data is permanently erased

You may request deletion at any time by contacting us.

5. Data Security

We use multiple security layers:

• TLS encryption for all communication
• Encrypted storage for media and messages
• Secure authentication tokens
• Access-control restrictions
• Admin verification for sensitive operations
• Secure, expiring deep links

Despite strong measures, no digital platform can guarantee 100% security.

6. Children’s Privacy (Updated — App Allowed for All Ages)

WITH YOU is available to users of all ages.

We do not knowingly collect more personal information from children than required to create an account and use the app’s basic functions.

If you believe a child has provided personal information without parental consent, contact us at officialwithyou1@gmail.com , and we will promptly delete the account and associated data.

Parents and guardians are encouraged to supervise their child’s use of the app.

7. Your Rights

Depending on your region, you may:

• Access your data
• Update your information
• Request deletion
• Export your data
• Withdraw consent
• Restrict or object to processing

To submit a request, email: officialwithyou1@gmail.com

8. International Data Transfers

Your data may be processed in multiple countries.

We ensure compliance through:

• Encryption
• Standard Contractual Clauses
• Data Processing Agreements
• Secure data centres

9. Changes to This Privacy Policy

We may update this Privacy Policy as needed. You will be notified in the app when significant changes occur.

10. Contact Information

For questions or concerns about these Terms:

With You

Dubai United Arab Emirates

Email: officialwithyou1@gmail.com